FAQ

What is Energy Star?

ENERGY STAR is the trusted, government-backed symbol for energy efficiency helping us all save money and protect the environment through energy-efficient products and practices.

The ENERGY STAR label was established to:

  1. Reduce greenhouse gas emissions and other pollutants caused by the inefficient use of energy; and
  2. Make it easy for consumers to identify and purchase energy-efficient products that offer savings on energy bills without sacrificing performance, features, and comfort.
  3. ENERGY STAR qualified appliances incorporate advanced technologies that use 10-50% less energy and water than standard models. Look for the ENERGY STAR Label that may appear on the appliance, the packaging or the EnergyGuide label.

I’m a “Do-It-Yourselfer” should I buy Appliance Parts on-line?

Like anything else that you purchase over the internet, you need to be aware that you can be easily scammed. Low prices could be an indication of an inferior product, and appliance parts are no exception. Rarely will you find a factory authorized appliance part at a very low cost. These parts are known as ‘derivatives’ and look the same, but will not last as long, nor function as well as the factory authorized parts that you can buy from us. Also, when you add in the shipping and handling charges, you’re paying the same price anyway.

Is it true that I have to use special pans on a smooth top range?

You should use smooth, flat bottom pans on a smooth top range. The preferred pan is a good quality stainless. You should not use poor quality aluminum pans, as they can warp when heated. I do not recommend using cast iron, these pans are heavy, and they can scratch the top.  Copper bottom pans are not recommended as they will reflect the heat back into the burner and shorten the life of the burner.

With that being said, I strongly recommend the smooth top range. They have more even heat, and cleaning is easy when compared to a coil range. Feel free to stop in the showroom any time to discuss the pros and cons of the different type cooking surfaces.

Is there a best time of day or year I should run the self-clean cycle on my range?

 I recommend that you run your self-clean cycle on a day that it is warm outside so that you can open a window for ventilation.  As for how often, it depends on how much you use your oven. One thing I Suggest:  DO NOT clean your oven just before a Holiday!  As luck would have it, this is when bake elements seem to burn out most often, so refrain from running the self-clean cycle just before you’ll need your oven most.  Although we carry many elements in stock, we may not have yours, and it may be on back order from the warehouse.

I have been told that I must use HE (High Efficiency) Detergent in my front load washer. Is this correct?

I STRONGLY recommend the use of HE detergents in High Efficiency Front Load Washers.
Keep in mind that the tumbling motion of a front load washer lifts the clothes and then drops them back into the water.  With regular laundry detergent this action “whips” air into the detergent and it becomes trapped creating over sudsing.

In addition to using HE detergents you should also run a cleaning cycle once a month using a product called AFFRESH which you can get from our parts department. Use of this product will help keep your washer clean and odor free.

Poll

what is most important to you when buying an appliance?

cost 26 36%
brand 17 23%
reviews 19 26%
warranty 11 15%

Total votes: 73

We love to have fun while we are out doing deliveries or service calls. Sometimes you may even see us in our church clothes at a customers house!We love to have fun while we are out on our deliveries or service calls. And even though we try to reserve Sundays for family, we have been known to be spotted in our church clothes, lying on the floor of a customers garage fixing their washer. We love our job and our wonderful customers so we dont sweat the small stuff!